02 9999 2553 ​
Contact Us
Contact Us

02 9999 2553

Standard Privacy Policy

 

1. Introduction

Peninsula Auto Clinic Pty Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.

By using our website or providing your personal information to us, you consent to this Privacy Policy and our handling of your information as described below.

2. Who We Are

Business Name: Peninsula Auto Clinic Pty Ltd
ABN: 83 150 618 876
Address: 7 Perak Street, Mona Vale, NSW 2103
Phone: (02) 9999 2553
Website: https://peninsulaautoclinic.com.au

3. Personal Information We Collect

We may collect and hold personal information that is reasonably necessary for our business operations, including:

  • Contact details: name, phone number, email address, and postal address.
  • Vehicle and service details: registration, make, model, and repair history.
  • Booking and transaction information: service requests, quotes, invoices, and payment details.
  • Communications: information you provide when you complete our contact forms, email us, or speak with our staff.
  • Technical and website usage information: IP address, browser type, device details, referral source, pages viewed, time spent on site, and other diagnostic data.
  • Analytics and tracking information: collected through cookies, pixels, beacons, scripts, or tags from systems such as Google Analytics, Google Ads, Google Tag Manager, Facebook Pixel, Microsoft Clarity, Hotjar, TikTok Pixel, or other analytics and marketing tools.

4. How We Collect Personal Information

We may collect personal information in several ways, including:

  • When you contact us directly by phone, email, or through our website forms.
  • When you request a quote, book a service, or visit our workshop.
  • When you interact with our website, which may automatically collect certain data using cookies or other tracking technologies.
  • From third-party service providers (e.g. analytics, payment processors, marketing platforms).

You may choose to disable cookies in your browser, though doing so may limit the functionality of our website.

5. Use of Cookies and Tracking Technologies

Our website uses cookies and tracking technologies to improve your experience, measure performance, and optimise marketing campaigns. These may include:

  • Google Analytics and Google Ads (including remarketing and conversion tracking)
  • Google Tag Manager (GTM)
  • Meta (Facebook) Pixel
  • Microsoft Clarity, Hotjar, TikTok Pixel, or other comparable analytics and advertising systems

These systems collect anonymous and aggregated data to help us understand visitor interactions, track conversions, and improve the effectiveness of our website and advertising.

You can manage or disable cookies and personalised advertising by adjusting your browser settings or visiting:
https://adssettings.google.com (Google Ads) or
https://www.facebook.com/ads/preferences (Facebook/Meta Ads).

6. How We Use Personal Information

We use the information we collect for purposes including:

  • Providing mechanical and vehicle repair services.
  • Processing bookings, payments, and warranty enquiries.
  • Responding to enquiries and customer service requests.
  • Sending reminders, service updates, and promotional information (where permitted).
  • Analysing website performance, visitor trends, and marketing effectiveness.
  • Improving our services, website, and overall customer experience.
  • Complying with our legal, tax, and regulatory obligations.

We do not sell, rent, or trade personal information to third parties.

7. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees, contractors, and service providers involved in delivering our services.
  • IT, analytics, and digital marketing providers who assist in managing our website and online advertising.
  • Payment processors, accountants, insurers, or legal advisers.
  • Government or regulatory authorities when required by law.
  • Other third parties with your consent.

Some of these third parties may be located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles (APPs).

8. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes physical, technical, and administrative safeguards such as secure servers, password protection, encryption where appropriate, and staff confidentiality obligations.

However, no system is completely secure, and we cannot guarantee absolute data security.

9. Access, Correction, and Your Rights

You have the right to:

  • Request access to personal information we hold about you.
  • Request correction of any inaccurate or outdated information.
  • Withdraw consent for certain types of data processing (e.g. marketing communications).
  • Request deletion of your personal data, subject to legal and contractual requirements.

To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request.

10. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Once no longer needed, information is securely deleted or de-identified.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. The most recent version will always be available on our website with the “Last Updated” date at the top.

12. Contact Us

If you have questions, feedback, or concerns about this Privacy Policy or how your personal information is handled, please contact:

Peninsula Auto Clinic Pty Ltd
7 Perak Street, Mona Vale NSW 2103
Phone: (02) 9999 2553
Website: https://peninsulaautoclinic.com.au